Call 01903 681000

Customer Service

 

Delivery

We aim to ship all orders received before 2pm Monday to Friday the same day. If we experience any problems with your order we will let you know as soon as possible. Delivery costs are automatically calculated during checkout as follows:
 

UK DESTINATIONS

Standard Delivery

We send all our standard UK deliveries via Royal Mail 24 post which aims to deliver by the next working day:
  • Orders up to £4.99 - £1.60 UK delivery
  • Orders £5.00 - £19.99 - £2.75 UK delivery
  • Orders £20.00 - £44.99 - £3.95 UK delivery
  • Orders of £45.00 and above - FREE delivery in the UK

Special Delivery

This service is tracked and requires signature for delivery by 1pm next working day - Please note that we must receive your order by 2:00pm Mon-Fri for delivery by 1pm next working day:
  • Orders up to £19.99 - £7.30 UK delivery
  • Orders £20.00 - £59.99 - £9.75 UK delivery
  • Orders of £60.00 and above - £24.50 UK delivery

EUROPEAN DESTINATIONS

Signed for Track and Trace Delivery

This service is tracked and requires signature on delivery - if shipments are damaged or lost we will either replace or refund them in full after 20 working days - Allow 3-6 working days for delivery:
  • Orders up to £49.99 - £11.65 delivery
  • Orders £50.00 - £99.99 - £14.65 delivery
  • Orders £100.00 and above - £27.15 delivery

INTERNATIONAL DESTINATIONS

Signed for Track and Trace Delivery

This service is tracked and requires signature on delivery - if shipments are damaged or lost we will either replace or refund them in full after 25 working days - Allow 5-10 working days for delivery:
  • Orders up to £49.99 - £14.15 delivery
  • Orders £50.00 - £99.99 - £21.65 delivery
  • Orders £100.00 and above - £45.15 delivery

 

Returns & Replacements

If you are not completely happy with your order we will refund you the cost of any items you wish to return. Unfortunately we are unable to exchange items as we cannot always guarantee stock availability.

To request a refund, just return your goods to us in saleable condition within 7 days of receiving your order with a brief explanation of the reason for their return. We do recommend that any returns are sent 'signed for' as we cannot accept responsibility should your returns go missing.
 
If you are unsure about a return or have any questions, either drop us a line or give us a call.



If you do need to return any items, please arrange delivery to:


 
Eclectic Maker

13 Station Parade

Tarring Road

WORTHING

BN11 4SS

UK
 
 
 

Privacy & Security

Here at Eclectic Maker we take your privacy very seriously. Any personal information that we process will be collected and held secure, in accordance with the General Data Protection Regulation (GDPR), Data Protection Act 1998 (DPA) and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
 

Why do we need your data?

We (Eclectic Maker) collect personal information from you to allow us to effectively fulfil orders for goods and services. We need your contact details to be able to fulfil and deliver orders and on occasions to contact you regarding any queries, requests or complaints about an order you may have placed with us.
 
We may also use your contact details, to provide you with information which we think you may find interesting on new products and services, events, offers, our loyalty scheme, competitions and news in general about Eclectic Maker.
 

What information do we collect and how do we obtain it?

The information we collect from you is only what we need to fulfil your orders and keep you informed, as explained above. This will include details such as your name, address, e-mail address and telephone number. We collect information about you when you register an account with us, browse our website, place an order for products or services and when you register for our VIP Points loyalty scheme.  We also collect information when you provide feedback via online reviews or if you take part in any competitions.  Website usage information is collected using cookies – you can find out more about our cookies further down this page. Other information we collect is only what you provide us through our website or directly.
 

Who do we share your data with?

We use third-party financial providers to process payments for orders on our behalf. Credit or Debit Card information is exchanged directly with these providers at the time of purchase, using secure payment gateways for online transactions. We do not record, nor retain any of this information. We rely on our financial provider partners to keep these details secure and not retain them for any longer than is necessary.
 
We will not share your personal information with anyone else, unless legally required to or we have your permission to do so. We will never make your information available to any other persons or businesses for marketing purposes.
 

Your individual rights regarding your data

Under GDPR some specific individual rights are identified. We aim to honour these in the following ways:
 

The right to be informed

The purpose of this Privacy and Security policy is to ensure that you are well informed about how and why we process your personal data. It is intended to be clear, transparent and easily understandable.
 
We review our Privacy and Security Policy regularly and publish updated versions from time to time. You can always find the current version of this Policy here, on this webpage.
 

The right of access

You can ask us for details of what personal information we hold for you at any time. We may ask for confirmation of your identity, to ensure your information is not passed to anyone else. Just get in touch by writing to us if you want a copy of this information and we will supply it free of charge.
 

The right to rectification

If you find that any information we hold for you requires correcting, just write to us and tell us and we will fix it promptly.
 

The right to erasure

Also referred to as the right to be forgotten, if for any reason you wish us to delete all information we hold for you, again, please write and let us know and we will action it.
 

How we use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
 
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
 
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
 
The table below lists the cookies we collect and what information they store:
 
COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GOOGLE_ANALYTICS Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

 

Keeping your data secure

We are committed to ensuring that your information is secure. Our website operates with secure encrypted transactions, offering the safest way to exchange sensitive information across the internet. Check to make sure your browser is showing the https padlock or Firefox 'traffic lights'. In order to prevent unauthorised access to or disclosure of your information, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect about you online.
 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
 

If you need to contact us

If you want to contact us for any of the above reasons, or for anything else, either send us an e-mail to hello@eclecticmaker.co.uk or write to us at 13 Station Parade, Tarring Road, Worthing, BN11 4SS, UK. If you just want to ask us a question you can call us on 01903 681000.
 

Keeping up to date

This Policy was last updated 24th May 2018.