Standard DeliveryWe send all our standard UK deliveries via Royal Mail 24 post which aims to deliver by the next working day:
- Orders up to £4.99 - £1.60 UK delivery
- Orders £5.00 - £19.99 - £2.75 UK delivery
- Orders £20.00 - £44.99 - £3.95 UK delivery
- Orders of £45.00 and above - FREE delivery in the UK
Special DeliveryThis service is tracked and requires signature for delivery by 1pm next working day - Please note that we must receive your order by 2:00pm Mon-Fri for delivery by 1pm next working day:
- Orders up to £19.99 - £6.50 UK delivery
- Orders £20.00 - £59.99 - £9.75 UK delivery
- Orders of £60.00 and above - £24.50 UK delivery
Signed for Track and Trace DeliveryThis service is tracked and requires signature on delivery - if shipments are damaged or lost we will either replace or refund them in full after 20 working days - Allow 3-6 working days for delivery:
- Orders up to £49.99 - £11.65 delivery
- Orders £50.00 - £99.99 - £14.65 delivery
- Orders £100.00 and above - £27.15 delivery
Signed for Track and Trace DeliveryThis service is tracked and requires signature on delivery - if shipments are damaged or lost we will either replace or refund them in full after 25 working days - Allow 5-10 working days for delivery:
- Orders up to £49.99 - £14.15 delivery
- Orders £50.00 - £99.99 - £21.65 delivery
- Orders £100.00 and above - £45.15 delivery
Returns & Replacements
If you do need to return any items, please arrange delivery to: Eclectic Maker 13 Station Parade Tarring Road WORTHING BN11 4SS UK
Privacy & Security
Any personal information that we collect from you will be held secure, in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. We do not retain any of your financial details, once your purchase has completed.
Our website operates with secure encrypted transactions, offering the safest way to exchange sensitive information across the internet. Check to make sure your browser is showing the https padlock or Firefox 'traffic lights'.
We only use your information to fulfil your orders and to help us develop and improve our service. We never share your personal details with anybody else. We will only contact you with information about our products and services and only then if you choose to participate in our Newsletter or mailing programme - you can opt out of this by e-mail at any time.
What we collectWe may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gatherWe require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
SecurityWe are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websitesOur website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal informationYou may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
List of cookies we collectThe table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GOOGLE_ANALYTICS||Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|