Call 01903 681000

Customer Service

 

Delivery

We aim to ship all orders received before 2pm Monday to Friday the same day. If we experience any problems with your order we will let you know as soon as possible. Delivery costs are automatically calculated during checkout as follows:
 

UK DESTINATIONS

Standard Delivery

We send all our standard UK deliveries via Royal Mail 24 post which aims to deliver by the next working day:
  • Orders up to £4.99 - £1.60 UK delivery
  • Orders £5.00 - £19.99 - £2.75 UK delivery
  • Orders £20.00 - £44.99 - £3.95 UK delivery
  • Orders of £45.00 and above - FREE delivery in the UK

Special Delivery

This service is tracked and requires signature for delivery by 1pm next working day - Please note that we must receive your order by 2:00pm Mon-Fri for delivery by 1pm next working day:
  • Orders up to £19.99 - £6.50 UK delivery
  • Orders £20.00 - £59.99 - £9.75 UK delivery
  • Orders of £60.00 and above - £24.50 UK delivery

EUROPEAN DESTINATIONS

Standard Delivery

This service is not tracked and is not compensated, if shipments are damaged or lost we are unable to replace or refund them - Allow 3-6 working days for delivery:
  • Orders up to £49.99 - £6.50 delivery
  • Orders £50.00 - £99.99 - £9.50 delivery
  • Orders of £100.00 and above - £22.00 delivery

Signed for Track and Trace Delivery

This service is tracked and requires signature on delivery - if shipments are damaged or lost we will either replace or refund them in full after 20 working days - Allow 3-6 working days for delivery:
  • Orders up to £49.99 - £11.65 delivery
  • Orders £50.00 - £99.99 - £14.65 delivery
  • Orders £100.00 and above - £27.15 delivery

INTERNATIONAL DESTINATIONS

Standard Delivery

This service is not tracked and is not compensated, if shipments are damaged or lost we are unable to replace or refund them – Allow 5-10 working days for delivery:
  • Orders up to £49.99 - £9.00 delivery
  • Orders £50.00 - £99.99 - £16.50 delivery
  • Orders of £100.00 and above - £40.00 delivery

Signed for Track and Trace Delivery

This service is tracked and requires signature on delivery - if shipments are damaged or lost we will either replace or refund them in full after 25 working days - Allow 5-10 working days for delivery:
  • Orders up to £49.99 - £14.15 delivery
  • Orders £50.00 - £99.99 - £21.65 delivery
  • Orders £100.00 and above - £45.15 delivery

 

Returns & Replacements

If you are not completely happy with your order we will refund you the cost of any items you wish to return. Unfortunately we are unable to exchange items as we cannot always guarantee stock availability.

To request a refund, just return your goods to us in saleable condition within 7 days of receiving your order with a brief explanation of the reason for their return. We do recommend that any returns are sent 'signed for' as we cannot accept responsibility should your returns go missing.
 
If you are unsure about a return or have any questions, either drop us a line or give us a call.



If you do need to return any items, please arrange delivery to:


 
Eclectic Maker

13 Station Parade

Tarring Road

WORTHING

BN11 4SS

UK
 
 
 

Privacy & Security

We take your privacy very seriously.

Any personal information that we collect from you will be held secure, in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. We do not retain any of your financial details, once your purchase has completed.

Our website operates with secure encrypted transactions, offering the safest way to exchange sensitive information across the internet. Check to make sure your browser is showing the https padlock or Firefox 'traffic lights'.

We only use your information to fulfil your orders and to help us develop and improve our service. We never share your personal details with anybody else. We will only contact you with information about our products and services and only then if you choose to participate in our Newsletter or mailing programme - you can opt out of this by e-mail at any time.
 

What we collect

We may collect the following information:
  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
For a fuller list of cookies we collect see the List of cookies we collect section.
 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
 
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
 
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@eclecticmaker.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
 
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 13 Station Parade Tarring Road Worthing BN11 4SS .
 
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
 

List of cookies we collect

The table below lists the cookies we collect and what information they store.
COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GOOGLE_ANALYTICS Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

 

 
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What are Cookies?

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes.
 
If your web browser is set to refuse cookies from our website, you may not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.
 

Enabling Cookies